We’re committed to continuously improving World Walking with our very limited resources while responding promptly to any questions from our users. So at the start of the year we decided to sign up to UserVoice to help us collect feedback and prioritise features. We also use its help desk software to support our customers.
One of UserVoice’s handy features is its ‘Satisfaction Rating Widget’. We decided to take the plunge and have a go.
The question asked of our users during August was “On a scale of 0 to 10 how likely would you be to recommend World Walking to a friend or colleague?”
We’ve just been looking at the results. We received 183 responses and would like to thank everyone who took part.
We’re very pleased to be able to report that those who responded gave World Walking a positive overall rating of 7.3 out of 10 with 70% of respondents giving us the maximum score of 10 out of 10.
Quite a few people who responded also added comments which we greatly appreciated. Here are some of them:
“An excellent way to keep fit and enjoy it”
“I think this is a very useful tool and it encourages you to get out and walk and keep fit”
“I really enjoy adding my steps in at the end of the day and discovering which landmark I've reached. It's really encouraged me to walk more”
“What a great site! It's very motivational to see how far I've walked already, and it's interesting to learn about the places that I'm virtually in now. The fact that this is free is amazing too. Thank you so much!”
“Encourages you to go out and walk”
“It is a great motivational website”
“Easy to use”
“We are all spread across the country and a fun way to compete”
“Because it is a real incentive when you have a medical problem and walking can be difficult”
“I enjoy the walks, the "street view" and the fun of "visiting" new places”
“I think this is a brilliant way to make what can be quite a dull activity (especially if your walk to work involves a long, straight bit of road) a bit more interesting. Both abstract and concrete at the same time”
“I love the feeling of going somewhere on my walks and having maps and photos to look at”
“Interesting concept to promote and reward progress”
“Excellent incentive to walk”
“Favourite site. Absolutely brilliant!”
“Absolutely love this site, I have told everyone I can about it, and will continue to do so! Wish everyone used it. Good work!”
“I think it’s a great idea, I'm very competitive so if I get friends involved it will make me walk more”
“Amazing site that lets you see the world around you; you can even have friends help you conquer the steps from one Milestone to the next. All in great colour and great background descriptions at the Milestone”
“It's good fun, a challenge and a good way to spur me on”
“Simple idea but really does make you walk more in order to travel further on one of the journeys. I am enjoying watching my progress when my position on the map and Google Earth changes each day. It has become part of my daily routine to add my steps from the previous day.”
“World walking is great for encouraging my wife and I to go for a walk rather than sit in and watch the TV. And it’s great to have the chance to go somewhere virtually. We’re currently on our way round the world!”
“I think it's a very fun and motivating way to get some exercise. I also love all the information given about the milestones along the way”
“World Walking is amazing. I have always walked - for a time and then stopped because it seemed as though I was doing nothing more than walking aimlessly around our local streets. Since January 1st I feel fully motivated as I walk with purpose. I am slowly walking my way round the world. Your site is a brilliant motivator to keep people going. I love inputting my latest steps and seeing how far along my chosen route I've got today”
“I really like your variety of walks and that you have longer walks! When you average 20k daily, you need longer walks”Thanks to all.